Return & Exchange Policy

Return Eligibility

We want you to be completely satisfied with your purchase. If you're not, we offer a hassle-free return policy within 30 days of receiving your order.

• Products must be unused and in original packaging
• All tags and labels must remain attached
• Proof of purchase (order number or receipt) required
• Items on sale or clearance are eligible for store credit only

Non-Returnable Items

• Personal care items and cosmetics (unless defective)
• Underwear and intimate apparel
• Custom or personalized products
• Digital downloads and gift cards
• Final sale items marked as "non-returnable"

Exchange Process

1. Log in to your account and go to "Order History"
2. Select the order and click "Request Exchange"
3. Choose the reason and new product (if applicable)
4. Print the prepaid return label
5. Pack securely and drop off at designated location
6. We'll process your exchange within 5-7 business days upon receipt

Refund Information

Refunds will be issued to the original payment method:

• Credit/Debit Card: 5-10 business days
• PayPal/Digital Wallet: 3-5 business days
• Bank Transfer: 7-14 business days
• Store Credit: Instant upon approval

Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 7 days of delivery
• Provide photos of the damage
• We'll arrange for a free replacement or full refund
• No return shipping required for defective items