Shopping Guide

Payment Methods and Order Confirmation

All prices are calculated in Hong Kong dollars, with no additional handling fees. The payment methods we accept include: Visa Card / Mastercard / American Express, China UnionPay, AlipayHK / WeChat Pay, UnionPay / BoC Pay, PayMe (HSBC), Apple Pay (iOS users only).

Order Confirmation and Acceptance

A customer's submission of an order constitutes only an offer to purchase and does not mean that the Store has accepted the order. The Store has the right, before issuing a shipment confirmation, to decide whether to accept the order based on actual circumstances (including but not limited to product inventory, price or information errors, system problems, etc.). The Store reserves the right to cancel or refuse to process any order.

Delivery and Self-Pickup Arrangements

The general delivery time, counted from the receipt of the order confirmation email, is generally 7–10 days (the day the order is placed is not counted) to be delivered to the registered address or designated self-pickup branch. These 7–10 days include: processing the order, picking up goods, packaging, processing delivery notes, scheduling, contacting the customer, physical transportation, etc. During special product promotion periods, delivery time may be delayed by 3–5 days.

Shipping and Notification Arrangements

For orders with successfully confirmed payment, most will be arranged for shipment within 1 to 3 working days. After the order is handed over to the shipping company and shipment begins, the Store will send an "Order Shipment Notification" email on your behalf. This email is generally received within 2 to 4 working days after order confirmation. The email contents include: delivery details, order tracking number, and the courier company's website link (for online tracking).

For details of local courier services, please visit the designated website: https://www.xxxxxxx

Store Self-Pickup

Free store self-pickup service, with no minimum purchase amount. When the product you ordered is ready for collection, we will notify you by email and mobile SMS. After the store notifies you for pickup, you must collect the goods from the designated store within 7 days. If not collected within the time limit: the Store reserves the right to charge an additional fee for arranging a second pickup, or to treat the order as automatically cancelled, with no refund or compensation.

Delivery Service

Basic Shipping Fees

Purchase of $xxx or above : free shipping

Purchase of $xxx and below : regardless of the number of items, a flat fee of $xxx

Additional Charges

No direct elevator access: stair carrying fee from about $xxx per floor (depending on the product, subject to quotation).

If the building entrance cannot be reached directly and goods need to be pushed/transported: please email info@xxxx.com.hk to enquire about the charges.

If the above circumstances are discovered only at the time of delivery without prior notice, the customer will need to pay an "Additional Delivery Service Charge", collect in cash immediately by the delivery personnel.

Remote areas: a surcharge applies.

Warehouse address: an additional fee of $xxx – xxx.

Delivery Coverage

Hong Kong local areas only.

The online store and APP do not provide delivery to: Discovery Bay, Hong Kong International Airport, restricted areas of Hong Kong, outlying islands, and locations outside Hong Kong.

Other Terms

Goods are delivered through third-party suppliers; upon confirming receipt, you must produce photo identification upon request.

Once the goods are delivered to the provided delivery address, they are deemed delivered to and received by you.

If the goods cannot be received for any reason, the Store has the right to charge additional fees or cancel the order, with no refund or compensation.

Choosing the delivery service means you agree that the Company may entrust third-party suppliers to handle all shipping matters; the Company shall not be responsible for any acts or misconduct of the relevant shipping company, and shall not assume the risks and liabilities arising from your use of the relevant shipping company.

Quality Assurance

Within 7 days after receipt of goods, if the product does not match the order or is damaged, you may enjoy the "7-Day Product Quality Guarantee". No returns or refunds are provided; only exchanges are available.

Exchange Procedure

Call (852) xxxx-xxxx or email info@xxxx.com.hk to register. You must keep the unused product, retain and return all packaging (original box, labels, hang tags, supporting documents, warranty cards, instruction manuals, gifts, accessories, etc.), which must be intact and undamaged, along with the invoice and delivery note. After registration by phone, a dedicated staff member will follow up.

Refund Arrangements

After the goods are collected, they must be inspected and verified. If they do not comply with the rules, no refund will be given, and we will not be responsible for returning the goods. The original order's shipping fee and handling fee will not be refunded; only the total value of the goods will be refunded. Any promotional gifts or discounted products included must also be returned, otherwise the refund will not be processed; if the gift is returned, its value will be deducted. will issue the refund within approximately 14 working days after receiving the returned item.

Cancellation of Orders

All confirmed orders cannot be changed, cancelled, or refunded. If cancelled, the original shipping fee, handling fee, and xx% of the total product value will be deducted from the refund; if the order is sent to a Hong Kong address, the shipping fee, handling fee, and HK$xx will be deducted as a handling fee.

Notes

Only one return is allowed per order. If the goods are not received within 30 days, reserves the right to cancel the return of the goods. Products that have been opened, have incomplete packaging, have been used, or are damaged for personal reasons cannot be returned or exchanged. Returns or exchanges will not be accepted for any items other than wrong or defective goods. In the event of any dispute, online store reserves the right of final decision.

Basic Warranty: With proof of purchase, you can enjoy a one-year free warranty (gifts are not covered by the warranty). Non-electronic products are not covered by any warranty (in case of any dispute, the Company reserves the right of final decision).

The warranty coverage does not include consumable parts, accessories, battery leakage, cracked or moldy base plates, or cracked casings or displays. Replaced parts shall become the property of the Company.

Free warranty will not be provided if the product has been disassembled, dismantled, modified, or repaired by technicians not authorized by the Company, or if the product has been damaged due to incorrect or negligent use, improper voltage input, accident, human causes, or natural disasters.

Repair Product Information

Customers may bring the repair product together with proof of purchase to any store to arrange for repair. For products beyond the warranty period, a $xxx inspection fee will be charged, after which a quotation for parts/repair costs will be provided. If the quotation is accepted and repair is chosen, the inspection fee will be deducted from the parts/repair costs. If repair is not chosen, the inspection fee will not be refunded.

Please collect the repaired product within one month after receiving notification. If not collected within the time limit, the Company will dispose of it at its own discretion and shall not be liable for any loss.

Some orders may be returned due to reasons such as an unclear delivery address, PO box, hotel address, multiple failed delivery attempts with no one to receive the goods, the recipient refusing to pay taxes / refusing to provide identification / failing to clear customs for the goods, or the recipient refusing to accept the parcel.

When the courier company returns the parcel to us, we will deduct the original shipping fee, handling fee, and xx% of the total product value from the refund as a returned order processing fee. The refund will be issued within approximately 14 working days after we receive the returned item.